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Refund and Return Policy
At Used Part World, customer satisfaction is important to us. As a multi-vendor marketplace, products sold through our platform may be offered by independent sellers. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds may be requested.
By placing an order through Used Part World, you agree to the terms outlined in this policy.
1. Return Eligibility
Customers may request a return for eligible items within 30 days of delivery unless otherwise stated in the product listing or seller-specific policy.
To qualify for a return, the item must:
- Be in the same condition in which it was received.
- Not be intentionally damaged, altered, or modified.
- Include all original parts, accessories, and packaging where applicable.
- Be accompanied by proof of purchase.
2. Non-Returnable Items
The following items may not be eligible for return:
- Products marked as “Final Sale.”
- Custom-made or special-order parts.
- Electrical or electronic components that have been installed.
- Items damaged by misuse, improper installation, or accidents.
- Products returned outside the approved return period.
- Parts sold for scrap, salvage, or rebuild purposes where clearly disclosed.
3. Used, Salvage, and Refurbished Parts
Many products sold through Used Part World are used, recycled, refurbished, rebuilt, or salvage automotive parts.
Normal wear, cosmetic imperfections, surface scratches, discoloration, or signs of previous use shall not be considered defects unless otherwise stated in the product listing.
4. Vehicle Compatibility Responsibility
Buyers are responsible for verifying vehicle compatibility before placing an order.
This includes verifying:
- Vehicle year
- Make
- Model
- Engine type
- VIN information
- OEM part numbers
Returns based solely on incorrect compatibility selection by the buyer may be subject to seller approval and restocking fees.
5. Return Request Process
To request a return:
- Log into your account.
- Contact the seller through the marketplace.
- Provide your order number.
- Include photographs if the item is damaged or incorrect.
- Await return authorization before shipping the item back.
Unauthorized returns may be refused.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during shipping,
- Significantly different from the listing description,
- Defective upon arrival, or
- Incorrectly shipped,
you must notify the seller within 7 days of delivery.
Photographic evidence may be required to process the claim.
7. Refund Processing
Once the returned item is received and inspected, the seller will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider and financial institution.
8. Shipping Costs
Unless otherwise required by law or approved by the seller:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the buyer.
- Shipping costs may only be refunded when the seller shipped the wrong item or the item arrived damaged.
9. Restocking Fees
Certain returns may be subject to a restocking fee as determined by the seller.
Any applicable restocking fee will be disclosed before the refund is processed.
10. Marketplace Role
Used Part World operates as an online marketplace connecting buyers and independent sellers.
Used Part World does not own or manufacture all products sold through the platform and is not responsible for seller-specific return decisions, warranties, or product conditions.
However, we may assist in resolving disputes between buyers and sellers when appropriate.
11. Chargebacks
Customers are encouraged to contact the seller and Used Part World before initiating a chargeback with their financial institution.
Improper chargebacks may delay future purchases or result in account restrictions.
12. Policy Changes
13. Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
Used Part World
Email: info@usedpartworld.com
Website: usedpartworld.com